Elements and Performance Criteria
- Plan and prepare for the provision of high-level support on operations law matters
- Receive enquiry
- Enquirer’s needs are identified, analysed and clarified.
- Legal limits of own responsibility are clearly outlined to enquirer before any information is imparted.
- Enquiries outside one’s area of responsibility are identified and assistance is sought or enquiry is referred on to legal officer where appropriate.
- Provide information in operations law
- Enquirer’s or event details and problem/s are recorded.
- Information is relayed where available and appropriate.
- Research is conducted within the scope of own responsibility.
- Non-disclosable information is not communicated and where any doubt exists as to the information’s status it is not disclosed.
- Consult legal officer to resolve issues
- Issues are discussed with legal officer in accordance with legal practices and procedures.
- Issues are communicated to legal officer and resolution/action is discussed in accordance with legal practices and procedures.
- Suggested action/resolution is carried out in accordance with legal practices and procedures.